Refund policy

Thank you for visiting and shopping at Baseyra (बसेरा).

We, at Baseyra, take keen interest and care in crafting and delivering our products. Before you wish to return a product, we request you to take a moment to reflect on the beauty of the products handcrafted by the artisans. Since these aren’t mass-produced products, each handcrafted product is unique and thus, each irregular weave, stitch or print is a testament to this uniqueness and originality and cannot be considered as a defect. Slight variations and imperfections are characteristics of handmade products.

Returns and Replacement

At Baseyra, we stand by our promise of adherence to the highest quality standards. If the product received has a genuine manufacturing/quality defect, we will provide a replacement for the same. 

In case of tampered packaging, please do not accept the package and return it to the delivery person.

IN ALL CASES OF REPLACEMENT REQUEST, PLEASE CONTACT US THROUGH EMAIL ON contact@baseyra.com WITHIN 48 HOURS OF RECEIVING THE PRODUCT.

ALTERNATIVELY, CALL OUR CUSTOMER CARE AT +91-8287220781 WITHIN 48 HOURS OF RECEIVING THE PRODUCT.
No Instagram DM (direct messages) would be considered.
PLEASE mention your Order ID in the email and also include the images of the product received by you.
If your replacement is approved, we will arrange the pickup. Items sent back to us without first requesting a replacement, will not be accepted.

If you wish to return any item for any other reason, please contact us within 48 hours of receiving the product, with the reason for return. We will initiate the pick-up at an operational charge of INR 150.

To be eligible for a replacement/return, please ensure that the product delivered is in the same condition as received by you, unused, with original product tags, with original packaging and the receipt or proof of purchase. 

Cancellation by customer

Due to any unforeseen circumstances, if you wish to cancel your order, you could contact us within 2 hours of confirming the order.
Post the 2-hour mark, any cancellation or refund is not possible, as our artisans begin working on the order immediately, to ensure timely delivery.
Refunds will be made in the same form as the payment is received, within 20 working days from the date of cancellation of order.

Cancellation by Baseyra

Baseyra reserves the right to cancel certain orders which we are unable to fulfil for any unforeseen reasons, like non-availability, any production problem, etc.